Z wave US vs Euro

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1

Hi
New here and really struggling. I bought a euro model Habitat and a yale assure lock with a zwave module. I can connect to the hub but I can not pair the yale lock. I've done exclusions and factory reset of the lock, but I fear that the zwave module on the lock is US frequency and the hub is Euro frequency.

How can I check this and is there a work around? Or could there be another issue?

Thanks in advance.

Garth

2

Welcome.

Does the lock or packaging say what the frequency is as US runs on 908.42 MHz and Europe 868.42 MHz?

Also have a look in the community about zwave locks and you will find most people seem to have nothing but trouble with them but not everyone.

1 Like
3

Hi at9
Thanks. The lock's zwave module has "USA" in the part number, so I presume it's running 908MHz

4

Take the battery cover off the Yale and remove one battery and pull out the green ZWave module. The region is on the label.

5

Yeah, then sorry, They’re not going to work together.
You need to ensure ALL Zwave devices you use are the same frequency.

6

The Yale Real Living Assure locks are a North America only product. They are not compatible with any of the network modules available for the UK/EU region. In the UK/EU region, the Connexis or Keyless Connected models would support a UK/EU network module.