Yale YRD226-ZW2-BSP

Greetings,

Today I happened to be outside and decided to come back in using the front door. I naturally assumed the door was locked so I touched the Yale logo to wake the lock. It didn't wake up, more concerning the front was and apparently has been unlocked.

I went to my HE dashboard and the lock was green (indicating it was locked) and said it had 74% battery. This was certainly not the case. Even right now with brand new batteries, its says it 70%

This is very concerning to me as if I hadn't done this today, it could have been days or weeks were my front door unlocked...

So:
Any suggestions on how to get this reporting correctly?
AND to report if the devices batteries are low?
OR report if the device is OFF-LINE?

FYI when I went to devices, and clicked refresh, it now reports 100% but I should not have to do this manually..

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