Just noticed this status… any idea on what’s todo? Restart the lock maybe?
Manually lock and unlock to see if it generates events.
Maybe replace the batteries - in general battery reporting levels don't always seem accurate with smart devices for some reason though with Yale I've found it to be pretty good.
Another thing to try is go into pairing mode and re-add the device:
- In HE go to Add Device/Zigbee/Start Zigbee pairing
- on your lock enter the "Master Entry Code" / push "7" then "1" then
- Hopefully your lock with be rediscovered in-place... if not then possibly something is up with your mesh.
Make sure the deadbolt is not partly obstructed while being extended. If that happens, the state will be "unknown".