I have a Wiz LED strip (model 23044) that is set up in the app just fine. Both the native app and Alexa can control it. However, the built in Wiz app doesn’t seem to be able to find the light. After clicking “Start Device Discovery” and waiting for it to finish, no devices are found. Any ideas on where to start debugging this one?
What is your network structure? What's the hub's IP address?
- Verify the LED strip and HE hub are on the same network segment
- Go to /hub/networkTest on the hub and see if you can ping the LED strip by entering the IP address
Thanks for the suggestions.
Network: Router = Eero @ 192.168.4.1 (subnet 255.255.252.0)
Hub: 192.168.5.20, Connected Ethernet to gateway Eero via switch (Hub --> Switch --> gateway/primary Eero)
Wiz light: 192.168.5.95, Connected to gateway Eero via Wifi (ie connected to the same Eero as the Habitat, not that this should matter)
Hub can ping Wiz light just fine:
PING 192.168.5.95 (192.168.5.95) 56(84) bytes of data.
64 bytes from 192.168.5.95: icmp_seq=1 ttl=255
time=26.9 ms
64 bytes from 192.168.5.95: icmp_seq=2 ttl=255
time=44.3 ms
64 bytes from 192.168.5.95: icmp_seq=3 ttl=255
time=173 ms
--- 192.168.5.95 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time
2001ms
rtt min/avg/max/mdev = 26.912/81.300/172.648/64.983
I don't suppose there's a way to run tcpdump or something on the habitat hub. I wish I could see the UDP traffic for the discovery messages and/or add the device manually.
Your screenshot says it’s 192.168.6.95
yeah... good eye for detail
I did knew it shouldn't make a difference, but I nudged the wiz to be on a closer IP address just to rule out silliness. (e.g. if something was configured to presume the subnet mask was 255.255.255.0 instead of 255.255.252.0)... Updated screenshots showing .5:
Ok… this sounds a little odd, but after changing nothing it decided to work tonight
I guess I’ll take the win?