My Hub Protect subscription was canceled after renewal date. I had a payment method active. The problem was listed as incorrect Hub ID but the ID listed was correct. If I just resubscribe, my price goes up significantly from $29.99 to current $45. Is there a way for me to continue my subscription? Order number #545020 lists pending payment but there is no way to trigger payment.
Sorry for the inconvenience. This is a known issue and our team is actively working on a fix, although I don’t have an estimated timeline yet.
In the meantime, please create a subscription support case using the link below, and our support team will be able to assist you further: Subscriptions – Hubitat Support
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