Why I left Hubitat – a neutral reflection from a long-time user

[bobbyD]

@pascal.nohl

What concerns me is the defensive rather than constructive tone taken in several replies from the support side. Instead of acknowledging shortcomings in the current Matter implementation, the discussion often shifts toward questioning users’ understanding.

You are just proving the point that endless threads inevitably lose substance.

@bobbyD

Here is a summary of the key takeaways from the 161-post thread that I’ve already shared with our team:

• Dashboard usability and flexibility need improvement.
• There are notable gaps in support for European users.
• Some important Matter capabilities are missing, including broader driver support.
• The absence of an integrated Thread radio is a recurring concern.

@pascal.nohl and others, if I missed something, please feel free to add to the discussion here or start a new thread.