Where / how can I send my C-8 pro in for service? How much will it be?

šŸŽ¬ Get Started Using C-8 Pro
1

For the life of me I can't get my C-8 pro to work. It is not under warranty.

I set it to work on ethernet instead of wifi and I haven't been able to connect to it since. (I have a DHCP on my router)

I have followed everything I can find out but it doesn't respond. I've spent 4 hours trying to connect to it. I've reset it using the reset button the bottom. Still can't connect to it.

I'm willing to pay for Hubitat or someone else to fix this for me but I can't find any such resource.

Please help. Thanks in advance.

2

Where did you buy it? Used or new?

Held for 7 or more seconds and the hub rebooted?

Have you used:

https://findmyhub.hubitat.com/

3

Is this a replacement of an existing hub? I see you have been here at least 5 years, so I assume you are not a new user. What have you tried doing so far?

4

Iā€™m sure we can get it figured out but if not, if you pay shipping both ways I could get it back online for you. (I do not work for Hubitat)

3 Likes
5

Like others have mentioned here... The Community (along with Hubitat staff) can usually get most things sorted, failing that, staff are usually quite liberal (in my external view) in dealing with hardware issues.... So I would not be too pessimistic at this stage... engage with the experts already responding to your call for help and you will likely get a good outcome.

Ok, as an It guy maybe a little more "warm-and-fuzzy" than I am comfortable with, but it is true, people round here are eager to help... :slight_smile: