For the life of me I can't get my C-8 pro to work. It is not under warranty.
I set it to work on ethernet instead of wifi and I haven't been able to connect to it since. (I have a DHCP on my router)
I have followed everything I can find out but it doesn't respond. I've spent 4 hours trying to connect to it. I've reset it using the reset button the bottom. Still can't connect to it.
I'm willing to pay for Hubitat or someone else to fix this for me but I can't find any such resource.
Is this a replacement of an existing hub? I see you have been here at least 5 years, so I assume you are not a new user. What have you tried doing so far?
Like others have mentioned here... The Community (along with Hubitat staff) can usually get most things sorted, failing that, staff are usually quite liberal (in my external view) in dealing with hardware issues.... So I would not be too pessimistic at this stage... engage with the experts already responding to your call for help and you will likely get a good outcome.
Ok, as an It guy maybe a little more "warm-and-fuzzy" than I am comfortable with, but it is true, people round here are eager to help...
Iām sure we can get it figured out but if not, if you pay shipping both ways I could get it back online for you.
OMG! That would be fantastic! Of COURSE I would pay for the shipping and any other fee you consider reasonable.
Before we continue, here's a summary of my situation:
Hubitat-C8-Pro
I have two devices linked to it (1 button controller and 1 light bulb) which continue to work after holding down the reset button for 10 seconds on multiple occasions. (!?)
After getting a new router, I assigned it a new, permanent IP address. Since that fateful moment, I can't find the device on my network to access it on the browser / app. I have used the panel on my router and "arp -a" and can't find the MAC address on the back of the hub.
I'm borderline just throwing this out waiting for the next version or whatever but then buy the extended warranty with it.
I would be most grateful for whatever help you can give me!
Which reset button? On the bulb, on the hub? On the router?
Where did you assign the IP address, the hub or your router?
If you set the IP in the Hubitat, you likely have misconfigured the settings.
You also could have done something in the router like isolate Hubitat to a guest network, or something similar.
I think you need to post more about what your router brand and model is, what settings you have done, and what your network layout looks like.
For example, do you have a meshed network with satellite repeaters? Is the Hubitat wired direct to the router, or is there a network switch involved? Are you using your ISP provided router AND this new router at the same time? Do you have an isolated IOT network or guest network?
I am not really a network engineer, but I see people making basic mistakes with their home network, and it causes the whole thing to act badly.
I just helped someone the other day where they thought they only had one LAN, but I found out they actually had an ISP provided modem/router with a mesh system plugged into that. Do you possibly have something like this going on?
The hub was connected to the ISP router on 192.168.1.x and Wifi devices were connected to the mesh on 192.168.60.x. The hub could still get online in this case and I think he was connecting to it via the wifi on mobile, and via remote admin since not on the same LAN. Laptop was actually connected to both LANs.
Otherwise, I would remove whatever device specific settings you have put in the router.
We need all of this:
With the further info you already provided I have a feeling if you did send it to me, I would have no issues here on my LAN but then when you plugged it in again at home it would have the same issue (the issue is probably on your LAN not the hub itself).
I do also can do remote support, its kind of tricky with networking stuff sometimes, but as I found out with this last person I helped it can be done.
