I am a new user and just starting to boot up my new C8 Pro. However, after discovery and hitting the "my new hub" link that presents, I get nothing. Well, a new tab is created and it appears it is trying to connect to the IP address of the newly discovered hub but it just spins and spins and spins forever. I have reinitiating the process several times with no change. If I let it spin long enough I will finally get a "this site can't be reached" message.
Please advise.
P.S. It sure would be nice if I could reach someone by phone to walk through this with....
Sorry there’s no tech support by phone, but you can almost certainly get things sorted out here in the forum.
Few questions to start.
Is your hub connected by Ethernet? Is there a solid green LED light on the front of the hub?
Can you confirm you browsed to http://findmyhub.hubitat.com/ to try to start the setup process?
Yes to all your questions
If you try to browse to http://hubitat.local does that bring you to the hub ui?
The findmyhub tool should be able to discover the hub and send you to the correct IP address, but sometimes it needs a little help.
Clicking on the address you gave and typing it in exactly as you suggested just bring me up to a "sate can't be reached" message". Nothing
Are you using a phone or a PC to connect? If phone, is it connected to your wifi?
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Mostly phone but I tried the hubitat.local suggestion from both phone and pc. Both are wifi connected.
Try the entire sequence on the PC, starting with http://findmyhub.hubitat.com/.
Report both the IP address that comes up, and the IP address of your PC. They must be on the same subnetwork.
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I tried the findmyhub link from my PC this time and it came up immediately with the hub and the hub immediately started the firmware update process, which is going on as I type.
Thanks much.
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Quick Update for Anyone Encountering Similar Issues
The "My New Hub" link will only appear during setup after the hub has been successfully discovered on the local network:
Clicking the link should open the local getstarted page, after the hub is updated to the latest platform version:
If, for some reason the mobile device gets disconnected from the local network, or the same 2.4ghz network that the hub was setup, then following the "My New Hub" link would result in the "getstarted" page timing out:
If this happens, try the following troubleshooting steps:
- Verify your mobile device is connected to the same local 2.4GHz Wi-Fi network as the hub.
- Disable any mobile data connection temporarily to force the device to use Wi-Fi.
- Refresh the page or try accessing the hub directly via its IP address (if known).
- Use an alternative device to access the hub (we recommend using a desktop computer for best experience)
- Restart the hub and router, then attempt the setup again.
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