It won't remove
Sometimes if you do a power down and remove power for 10+ seconds then restart it will help it work. You can also watch the logs for the error message if the remove fails. There is an entire post dedicated on this subject: How To: Remove Z-Wave Ghosts using a UZB Stick
Sometimes those "ghost" nodes can cause issues with the Zwave mesh, sometimes they are harmless. Since yours is showing 3 neighbors still it may be causing some routing problems.
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I can't remove the device. Shut down hub, unplugged, waited 2 minutes. After reboot it showed discover in the device column. Pressed discover then repair. Refresh and remove came back. Pressed refresh, waited then remove waited, nothing. Device is still showing not removed.
You'll need a z-wave stick to remove it then
Where do I find a UZB stick?
Any USB zwave stick will work. The Zooz ones are easy to get (should be on Amazon also): Zooz USB 700 Series Z-Wave Plus S2 Stick ZST10 700 - The Smartest House
Also Digkey has the Silicon Labs developer ones. I think this is the correct / current one: https://www.digikey.com/en/products/detail/silicon-labs/SLUSB001A/9867108
There's no other way to remove the device, support can't remove it?
No, support can't remove it.
I (and others) have had success trying Remove more than once. If you only tried once above, give it a few more attempts.
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Just to elaborate on that a bit, since this topic has become pretty wide ranging at this point.
A feature like this would give the support team a level of control over our hubs that most Hubitat users would categorically reject (and probably the staff too, though I donât actually speak on their behalf).
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I use to use Homeseer. The support staff would log on your hub and Make repairs, if you request.
Never had a problem. They had a link you had to turn on for access, closed when repairs are completed
Sure lots of software platforms have a support model that includes 1:1 sessions with remote access.
Hubitat doesnât offer that. Anythingâs possible for the future but given the local control and privacy-mindedness that are among its core selling points, I think itâs unlikely for the foreseeable future.
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Yup, one of the main reasons I moved to Hubitat, and I'm definitely one of those that don't want any external access to my hub that would allow HE to make changes remotely. It does mean more responsibility on my end, but I greatly prefer that over others having remote access.
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Not to mention the support costs involved....
