V1 Iris smart outlets stopped responding...UPDATE


#1

Ever since the last update, lights connected to Iris V1 smart plugs have stopped responding. I just updated the hub this morning to the latest firmware hoping it would solve the issue, but it has not. Anyone else experiencing this?

UPDATE: I unplugged the non-responding smart plugs and then plugged them back in and they are working again. Strange. I never had to do this with any previous firmware update (if that was the reason for this happening).


#2

I noticed this too, but simply pressing the on/off button on each outlet seemed to correct this. They would not responding to Hubitat, then after manually turning them on, then off, they started responding again.


#3

I didn't know you could also simply press the button (much easier than unplugging it). Does it need to be a short or a long press? Does the light in the plug button need to come on? Thanks.


#4

I just pushed once to turn it on, then another press to turn it off, and then it was responding again.


#5

Thank you. This helps a lot.


#6

Are your v1 outlets working properly now or are you having issues. My iris outlets have stopped responding. I can hit configure or hit power button but after 2 days it stops responding again


#7

Haven’t checked lately, but had a power outage last night for a couple of hours and they are not responding. If I hit configure on each, they start working. There seems to be an issue with the driver such as if it is not activated in a certain time, it sleeps or loses some sort of hub connection. I will keep an eye on them and try in a few days.

@mike.maxwell have you seen any of this, or aware of it?


#8

This is just the way these things work, when they loose power they enter a mode that disables remote on off commands until a specific command is sent to it.
We try to detect them comming back on line to re enable remote access, sometimes this works sometimes it doesnt...


#9

My V1 outlets only had issues after a firmware update. Even outages did not cause issues in my experience. They do seem to be capricious as mike.maxwell pointed out.