Upload of c7 to cloud failing

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1

I am trying to migrate from my C7 to my new C8. I followed the documentation and am getting the below error:

Backup failed, incomplete tasks: database backup, Z-Wave backup, file manager backup, backup upload.

I have tried to shutdown/unplug and startup - to no avail.

Any help would be appreciated.

2 Likes
2

I'm having this same experience too on one of my C7s.

3

Latest for me is that I tried disabling zwave. Did not help. Tried to do a restore to bring back zwave setup and now I can no longer access my c7. I started manually setting up my c8 as I did not really have much to migrate.

So my current question now is how do I get access to my c7. All documentation says never to hard reset. It is no longer even pulling an IP so I cannot login directly 8081.

How do we get direct access to support? Is there a a mail we should be using?

4

The (hidden) button on the bottom does a network reset - it does not wipe out the configuration of the apps and devices on the hub. It will reset the network interface so it should pull the address from your DHCP server.

5

Tag @support_team for support (I just did that here).

6

When you do a local backup to download do you end up with a .html file that says no file found?

@gopher.ny