Make sure the hub is connected to the cloud. If you are not sure that it is, you can send me a private message and I can check.
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Assume it is as it is able to go out and download the updates for install. Is there a specific way I should check that?
Nothing special, just make sure there isn't a notification in the upper right hand side saying that "Cloud isn't available".
So all good in that case. Went through the process of database download and restore again with the same result.
I´m at a loss what to do next. Don´t want to proceed with the upgrade from the C4 to the C7 without completing the update. Any other ideas? Appreciate all the efforts so far. This community is the reason I have used and recommended Hubitat to many of my friends.
Did you ever private message bobbyD as he requested above?
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I don´t think there was a need for DM as was posted that the hub is linked to the cloud and confirmed. Still no luck with this update at this point.
Usually when support requests a DM, they do so to ask permission to access the diagnostic logs on your hub.
I would encourage you to reach out to him, and see if support can spot any errors on their side of things.
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