I'm attempting to update the software on my hub (C4), but it continues to fail. I've done a soft reset and it is continuing to fail after that as well. I also did another soft reset and tried to restore from a backup file, but that also failed. It is currently running 2.3.5.152 and is trying to download 2.3.6.146. It starts to download, then says verifying integrity, then says download failed. MAC address of my hub is C4:4E:AC:1A:1C:82. Let me know if you need any other information to troubleshoot this.
Press download latest version, wait for that to finish
Then use Restore Previous Version button to updaters to the latest (it works to go backwards or forwards despite the name of the button).
This will usually work when the normal update path is failing for some reason.
Thanks for the response! I should have mentioned this in my original post, but I have already tried this and that fails as well. I even tried in safe mode. See screenshot.
I do not have a static set...in fact I don't think you can set a static on the C4 unless you do a DHCP reservation which I am not. No vlan segregation. I am using a Pi-Hole, but even when that is disabled the issue continues.
I think there is no issues doing this on a C4 -> You could use the diagnostic tool to download a local backup for safe keepings, and then do a soft reset. See if it will boot after that. You could even try doing the firmware update while it is reset. Then restore the backup when ready.
Trying this now. At this point I don't care if I retain anything, I'm fine with setting everything up from scratch. Just moved into a new house, so it would allow me to set it up cleanly.
Just ran a soft reset and will try to update as soon as that finishes.
Quick follow up - hub sat at the same screen all night, so the soft reset doesn't seem to have helped. I just unplugged it and will leave it unplugged for a little bit and then try again.
