I am trying to sign up for Hub Protect but I end up in a loop where my only option is to click "sign up now" and it reloads - it never gets to the actual subscribe page.
Yes, I am logged in to my.hubitat.com. Yes, my hub shows up there. Yes I have upgraded to 2.2.6.129.
There also appears a glitch in the login on my. page... you enter your username/password and click "login" and it stays on that page - likely it should land on My Hubs or My Account at that point?
I can't seem to sigh up for Hub Protect. When i click on the link it takes me to page to sign up now. User and Hub show up. Then I click on the sign up and that info disappears and says user and hub missing and no way to enter it.
I was able to sign up for remote access ok, but it isn't working.
Thank you for your feedback. We are looking into it. Will follow up shortly.
Too many people trying to sign up at the same time.... System overwhelmed. I'll wait a day or so and try again.
We have identified a problem with some users who signed-up for Remote Admin, and then are not able to sign-up for Hub Protect. We are currently investigating this issue. We will post an update as soon as we have identified the problem and have a resolution. Thank you for your patience and understanding.
This issue is now resolved. Thank you for your patience and understanding.
I signed up for Hub Protect and it shows as being "Protected" yet when I go to the backup and restore section of the Settings and click on the Cloud Backup tab it still tells me I need to subscribe. Why does it tell me the service is registered but not allow me to configure a cloud backup? This is a C7 hub with the latest firmware. What can I do to get the service to backup to the cloud?
Try rebooting your hub - that fixed it for me.
Sure enough that did the trick. I should have thought of that myself :). Thanks.
Download the Hubitat app
