I sent you a private message to get more details.
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Yes, clock is set correctly. Sorry I forgot to mention that earlier.
When I do this, it comes back as “failed.”
Here is what my DNS looks like:
Turn off the well known dns and click the use router provided button. Might have to reboot.
Then check things again to see if it will connect to cloud.
Could also test by only putting 1.1.1.1 to in for the DNS.
Sort of running out of ideas.
@bobbyD was able to get it connected back to my account - it looks like the local IP was missing.
Now I’m back to my original issue where the hub shows as offline when I go to my.hubitat.com even though I can access the hub through the IP address.
Any ideas on this one? It won’t let me access the hub through the app since it’s “offline” and I’m unable to link it to Google Home since Google is looking for an online hub.
Did you try my suggestion above with the DNS?
Sorry, yes I did - turned off well known and separately tried 1.1.1.1. Still showing offline though 
