I was trying to use the Google Home community app and kept getting an error that eventually pointed to me finding on my.hubitat.com that my hub would show “offline” there. I have had no issue connecting to my hub directly by IP or through the app since it was already registered.
I rebooted, but that didn’t bring it back “online.” So I eventually de-registered it in an attempt to re-register it, but now I’m unable to register it again and can no longer use the Hubitat app because of it. When I go to Settings > Hub Details, it still shows it as registered to my email, but my.hubitat.com says otherwise.
When I try to register the hub again, it says that it is looking for the hub but never finds anything. I tried entering the MAC address and the IP range in the advanced discovery, but that doesn’t seem to change anything either.
I’m not sure if there’s a way to tell when it began showing “offline.” The only change I can think of recently is that I moved my hub from being wired to my main router to being wired to a Deco X55 that I recently bought to help with the wireless coverage through my home.
Any insight is greatly appreciated!
Edit: I did also try a soft reboot and restored from a backup, but no change.
If you have unusual home network configuration (multiple vLANs, guest networks, firewalls, custom DNS servers, etc.), make sure there is nothing wrong on that end, either, or try simplifying your connection to verify before trying anything more complex. Describing your setup in more detail may help others get some ideas if you don't have any.
I tried the network reset and no change. I don’t have anything advanced or special on my network beyond the Deco X55 access points. Is there any other information I can grab that would be helpful?
The Deco system is in access point mode, the hub maintained the same IP when I connected to the Deco.
Trying to do it through findmyhub.hubitat.com. If I go to Settings > Hub Details from the hub itself, it shows registered to me even though it shouldn’t since it was de-registered. When I click the Mg Account link there, it routes me to my.hubitat.com where it confirms there are no hubs registered to my account.
I can no longer see that since it’s not registered, but the date was 5/28/25. This actually lines up with a date I was having electrical issues at home causing my hub to lose power several times. It caused the hub light to go solid blue and I had to do a soft reset to get it functioning again. It had been working in the app since then since it was still registered to me at that time, but now I can only access directly through the web since I deregistered it.
I pinged 1.1.1.1 and cloud.hubitat.com in the hub’s ping test since I saw that in other threads. If that’s incorrect and I should try something else, let me know!
Post a screenshot of the cloud.hubitat.com ping test.
From arp -a from command line on a PC/Laptop. Looks for your Hub MAC and IP, confirm they are what you are expecting. I assume Hub is connected via ethernet to the Deco AP?
Does the deco have a wired backhaul or wireless (to the main router)? Sometimes a wireless backhaul will modify the MAC which could be disrupting the findmyhub site from finding it.
Make sure you hubs clock is set correctly, if too far off it will prevent it from connecting to the cloud. Settings > Hub Details
Another test could be moving the hub back to be wired to the router as a test. It would eliminate the Deco system as a possible issue if it still does not want to work from there. Even better would be if you could force your mobile (or whatever you are trying to use findmyhub from) to connect to Wifi from the router if it is still enabled, and not the Deco.
Do you mean the hub’s ZIP and coordinates? I just corrected that because it was set to my old house (moved a month ago), but it still isn’t finding the hub after the change was made.
I’ll try this later today when I have time to fiddle with it more and I’ll follow up with what happens!
Have you de-registered the hub or performed a Full Reset? If you ran the full reset you may be dealing with a different problem than your hub not connecting to the network. Either way, the registration is a cloud function. When you de-register the hub from my.hubitat.com, you remove the hub's authorization to access the cloud infrastructure. If the hub is offline, the local hub will not know the cloud authorization was removed, thus it will still show the old registration until the hub reconnects to the cloud.
Plugged hub directly back into router like I had before the Deco setup and still unable to find the hub even though I can connect to it directly through the IP.
The timing of this aligns with when I was having the electrical issues I mentioned earlier. During that, my hub was stuck on a solid blue light and non-operational and I had to do a soft reset to get it back to normal.
Blue light with a soft reset fixing it was just a corrupted database from an uncontrolled shut down. Happens to people all the time, should not cause the hub to go offline from the cloud permanently.
Did you verify your clock is set correctly in the hub settings?
Not sure if the findmyhub page is relevant yet, although it should work even if the hub is not able to reach the internet. What you really need as a first step is for the hub to connect to the cloud system. I think the only way you could tell that right now is the hub should realize it has been de-registered once it connects.
Try running this endpoint url (fill in your Hub IP) http://YOUR.HUB.IP/hub/advanced/downloadPlatform/240
It should spin for a bit then say sucess, it downloads the last 2.4.0 platform which could then be installed from the Diagnostic tool. Do not need to install it, I just want to see if it can download it.
What do your DNS settings look like in network setup?
I would also open up a case here: Account Issues – Hubitat Support
May need to get staff involved. Give them the link to this thread to show what was tried already.
