Unable to pair inovelli fan switch

Hi I have been installing inovelli red dimmer switches and they work great. I recently installed an inovelli fan switch but I was not able to include it to my HE C5. It always get stuck at the "initializing".

I tried reset the switch.
I tried pulling airgap as suggested on a topic.
I tried excluding it also

None of these seem to work.

May need to move the hub closer for the intial include.

Is this a ZWave switch? If so you may have inadvertently created a ghost device when the initial attempt to pair is unsuccessful.

That would be something to check for also...

This worked. Thank you much. It was driving me crazy.

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As @brad5 mentions, you might have created ghost devices - check your z-wave settings to see if there are some Z-Wave devices with missing details.

You can also search for Z-Wave Ghost in the forum to find out more.

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