Unable to connect to cloud at all

There have been several Unifi updates since then ..... including the recent update of the Network app from 8.6.x to 9.0.x.

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I think that may be the crux of the matter.

From what I remember, many of these networking devices make changes to settings when they get updates. That may have turned on something like a virus protection, changed some setting in a whitelist/blacklist, and so on.

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ok what do you need to know, far from trying to make this difficult for guys. I at work

I will check that right now and make sure it whitelist on my network

:point_up: would like to see a screenshot please
Not that I don't trust you, well actually I don't, not you specifically, but anyone. Have had people say it works fine before only to find out they were pinging from their PC, not the hub.

You can reply later when you get home if you want. No rush on our end.

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And..... as suspected.
That is a ping from a PC.

Did you read my instructions and see my example?

This is to be done on the web UI for the HUB

Looks like this:

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oh ■■■■ just when on a ten min break. I can focus on this issue now thank you..

Doing a soft reset on hub

got a failed, checking network setting...

Take your hub out of your private VLAN. The hub has obviously been walled off from the internet. Or it has been walled off from accessing a DNS server.

Does ping work from the hub if you try 1.1.1.1?

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Yup need to know this too. I gave specific instructions because both ping tests tell us different things.

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unifi updates did make changes to vlan.... That crazy and I will be mindful!
Now updating to 2.4.1.124

Thank you all in advance...

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Something is awry. You have some old cached DNS data. According to what I can see, cloud.hubitat.com should resolve to these IP addresses:

host cloud.hubitat.com

cloud.hubitat.com is an alias for d194wzi4ri2kev.cloudfront.net.
d194wzi4ri2kev.cloudfront.net has address 54.230.31.112
d194wzi4ri2kev.cloudfront.net has address 54.230.31.104
d194wzi4ri2kev.cloudfront.net has address 54.230.31.27
d194wzi4ri2kev.cloudfront.net has address 54.230.31.106
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Thats a beta version, FYI. Please read the release notes.

It is possibly location based on what IP's you actually get for something like this. Mine was totally different as well.

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Oh yeah - didn't consider that!

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cool ..

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Yes, Will do...

Gotta get back to work..... Thanks again :grinning:

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