Unable to connect any devices to hub

[user2930]

I forgot to add that I’m trying to transition away from ST.

Would having the ST hub plugged in with sensors interfere with my pairing of devices in the Hubitat hub?

Thanks

[aaiyar]

@user2930

Would having the ST hub plugged in with sensors interfere with my pairing of devices in the Hubitat hub?

Very possibly. Can you repeat the pairing with the ST hub unpowered?

[user2930]

Okay, I tried all three and it still didn’t work.

[aaiyar]

Do the warranty return.

Just one thing - had you factory reset all the devices you tried to pair, and are the batteries new?

[user2930]

Yes, all were reset. Two were plugs and the others battery was new.

[rlithgow1]

If you do the warranty return through support.hubitat.com , amazon fulfills the replacement. That said after you hooked it up did you do the platform update and then the z-wave firmware update?

[user2930]

Okay, I will.

No, I didn’t. Can you instruct me how to do this.

Thanks

[rlithgow1]

go to yourhubip

click settings

click check for updates

Update

after it comes back up click settings

click z-wave details

At the top click update z-wave firmware

Make sure you confirm your devices are factory reset. If necessary run exclusion first and make sure your old hub is off

Then Read This

Are you new to home automation or Hubitat or coming from a different platform such as SmartThings, Vera, or Wink? This may help!

Just throwing this out there. It may or may not be a help and I'm sure many others will contribute to this thread. Here are a few things to start you off. Z-wave Devices: 1: You do not need Wink/ST/Vera etc. to exclude your existing z-wave devices. Hubitat can do the exclusion for you. (Make sure you turn off your old hub first!) In most cases this is sufficient before pairing. Sometimes though you may need to factory reset the device. Non Plus z-wave devices may have to be included/excluded …

[user2930]

TY. I will do this first when I receive the new hub.

[rlithgow1]

Read the additional above

[user2930]

All of the sensors I tried today were new and not paired with the ST hub.

[rlithgow1]

That doesn't mean anything. I've had lots of sensors require a factory reset because they weren't reset after testing at the factory... Moreso on z-wave than zigbee to be fair.. You may even want to run an exclusion prior to inclusion if it's being difficult.

[user2930]

Okay, good information.

I guess resetting is different than excluding?

I thought exclusion is only for if the sensor was previously paired with a hub. If a new, out-of-box- sensor needs exclusion from a hub because it was returned, wouldn’t I need to have the original hub to fully exclude it?

Thanks

[rlithgow1]

See my link above...

[aaiyar]

@user2930

I guess resetting is different than excluding?

All the devices you've listed are zigbee. There is no exclusion for zigbee devices. Simply resetting a zigbee device is sufficient to put it into pairing mode where it can be paired with a new zigbee coordinator (hub).

[stephen_nutt]

@user2930

If a new, out-of-box- sensor needs exclusion from a hub because it was returned, wouldn’t I need to have the original hub to fully exclude it?

You do not need original hub to exclude a Z-wave device. I always run an Exclude before Including a brand-new device and I would guess 50% of the time, the HE finds something to exclude. Knock on wood, I have never had a ghost.

[user2930]

Okay, that makes sense.

Do Zigbee devices need to be excluded, too?

[rlithgow1]

@user2930

Do Zigbee devices need to be excluded, too?

Just reset then throw in pairing mode

[user2930]

Okay, just saw above post from aaiyar.