Unable to activate Remote Admin subscription

[MyHabit]

I am unable to enable a Remote Admin subscription.

From the "Registered Hubs" page of my.hubitat.com I choose "Add Remote Admin" on either of my two hubs. That takes me to a https://shop-prod.hubitat.com page where I have chosen "Yearly" then clicked the "Sign up now" button. A red banner appears near the top of the page that says "You cannot add a subscription for a different user."

Not sure what that message is supposed to indicate. Regardless, I am unable to complete the trial or purchase of Remote Admin.

Any help appreciated.

Thanks much

[MyHabit]

[bobbles]

Tagging the Remote Admin guru @bobbyD

[bobbyD]

@MyHabit

Not sure what that message is supposed to indicate.

This message appears when the hub already has an active subscription linked to another account. If you changed the admin account or purchased a used hub, the previous admin must cancel the existing subscription before you can enroll the hub.

If you believe you received this message in error, please submit a support case here: Subscriptions – Hubitat Support

[MyHabit]

I am the original owner of both Hubs. I will open a support case.

Thanks much