I have subscribed to Hub Protect on my C-5 Hub and when I go to the Subscription link, it shows "Hub Protect is Active For This Hub'.
However, when I go to "My Account", it displays "Add Hub Protect". I have rebooted the hub and signed out and then into my account without result. The hub is at firmware level 220.127.116.11. What can I do to get the service activated on this hub?
I did not subscribe to the remote service.
(I have a C-7 hub that is properly connected and subscribed to the service.)
EDIT: While this may still be relevant to others, my C-5 hub has crashed once again. I have submitted an email request to support for assistance.