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1

Hi,

Trying to connect a new hubitat C-7. When clicking on the Found a new hub icon, I'm getting redirected to a web page with the IP address and an error message: This site can't be reached. Refused to connect.

Would appreciate any help.

2

Sounds like the hub IP may have changed. Easiest way may be to check your router’s list of attached devices and see what the current IP is.

3

I am seeing the IP address of the hub under in the list of connected devices on the network. It's matching the address on the portal page.

4

So a couple of questions:

  1. What color is the hub LED?
  2. If green what happens when you type the hub’s IP into your browser?
  3. If green and #2 doesn’t work what happens when you type the IP address with :8081 after it, i.e. 192.168.1.xxx:8081
5

Probably not the same thing but I just added my new C7 hub and it did that. In my case, I had to turn off the built in VPN in my router. Once I did that it connected and after setup I was able to turn it back on.

6

Finally got it working. I typed 8081 after the IP address and it took me to the diagnostic page where I clicked on something like Update to the latest version and Reboot Hub. Dunno which one helped, but I was able to register my hub after,

Thank you, guys, for your help.

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