I bought a couple Zooz ZEN76 switches from The Smartest House and when I went to install one I had troubles with the down paddle where it routinely locked up. So I contacted The Smartest House support for a replacement and they wanted me to "grind the tip of the button trigger" to fix the problem. When I told them I would prefer to not have to do surgery on a brand new product they said that is fine and to send it back to them and they will "fix the switch and send it back". Call me old fashion but when I buy a new product from a distributer I don't expect them to make modifications to it and treat it like it was new. It makes me question if something else I buy is really new from the factory or something that has been modified that someone else sent back. Their prices are great but maybe this is why. I would prefer to pay a little more straight from Zooz and feel more confident the product has not been modified by god knows who. Has anyone else had similar dealings with them?
Update: So I did a little more digging and it appears the only place to get Zooz in the US is thru Smartest House (or Amazon who uses Smartest House). So it appears if I want the switch that's my only option which to me is not really an option is it? Very disappointing.