I just subscribed to Cloud Backups a couple of days ago. From my.hubitat.com as well as the app, I can connect to the hub. No problem connecting from Windows, either. It shows that I’m subscribed. However, manual or scheduled cloud backups fail to upload.
All of my other cloud-based apps work fine. I also have Home Assistant and its cloud backup works fine via a Nabu Casa subscription.
I use eero routers with Frontier Fiber internet and Bitdefender for anti-virus, if that matters.
Any ideas?
Thanks for reaching out. That is odd. It could be that your firewall may prevent your hub from sending the file to the cloud. To be honest, we haven't seen this issue before, so we will need additional details. Please create a subscription case by visiting the following page, if you didn't already: Subscriptions – Hubitat Support
For others who might be following this thread. The issue occurred because the hub was not connected to the cloud, which prevented the backup from being saved. The error message displayed was unclear, so we will improve it in the next release to help avoid future confusion.