Is it still broken? I thought it was fixed. I cannot migrate from C-8 to C-8 Pro. I am using 2.3.8.118. I do not have Hub Protect. I followed the documention How to Migrate to a New Hub step by step. I received a green (Migration) Back Up Successful confirmation, but when I checked the Cloud Backups tab it was empty.
Restore Cloud and Restore Entitlements do nothing. I bought my C-8 Pro directly from the factory. Has it been registered properly to my existing account? How do I contact Customer Service to find out?
You don't need to. Go to my.hubitat.com and see if it is listed under Registered Hubs.
I wouldn't worry too much about seeing the backup on your old hub (if you don't have Hub Protect, I don't even think you can). The problem would be if it doesn't show up on your new hub. I'm not aware of abt remaining known issues as long are you are on the latest firmware on both.
Thank you. The hub is there, but the IP Address is different. How do I change the IP? My new hub won't load, it just hangs until it times out with the error message "xx.x.x.xxx took too long to respond." That's because the IP is still the old one.
It should update when it checks in, but it needs Internet connectivity for that, of course. Maybe try a network reset on the new hub? Hold the round button on the bottom for about 7 second until the LED blinks and the hub reboots: Network Setup | Hubitat Documentation
You just received the C8-Pro...if you had booted it up one of the steps in the startup process would ask you to log into your HE account and register the hub to your account. You're saying you don't remember if you did that or not?
@bertabcd1234 gave you the link to log into your HE account and check if your new C8-Pro is registered to your HE account - click on that link:
If the hub is being set up brand new, you'll be asked to register.
If you've already set it up, you can go to Settings > Hub Details to see "E-mails linked to this hub," which will include the account to which it is registered. If that's different, log into my.hubitat.com for that account and use the "De-register hub" option, then try again on the new hub (a soft reset after de-registering would be easiest, then you'll get the setup wizard again).
Thank you. I can find my new hub on the network, but when I connect to it I cannot log in to register it. Every time I try I get the error message "Incorrect username or password". How can this be, I am using the same credentials I used to create the account? How can I work around this? There is no link to reset my password. Also there is no Register card on any page. So how can I register my new hub?
