I tried looking around but don't see an answer. I started to build a piston and then saved it to come back to later but now when I try to open it up I get "Sorry, an error occurred while retrieving the piston data." with a button to return to Home. I tried doing a clean up and rebuild IDE data and t…

See this note, and one below it [image] [Wiki] webCoRE Documentation Digest webCore Problem solving: There are three classes of issues commonly seen: HE firmware is not up to date do keep your HE firmware up to date webCoRE is not installed properly, or not up to…

Thanks for the reply. I had already done everything listed prior to posting. Polite Reboot HPM Repair HE FW Updates I wouldn't think it is a browser issue since I can access and create other pistons. It is just the 1.

If there is anything in the HE logs (HE console -> logs) let me know....

Thanks, I didn't have time to respond before I had to go work a baseball game this evening. I finally figured out one of the 3 ladies in my house messed with the buttons on the thermostat. Not sure what they did but I hit cancel and turned the status from cool to off it started working. :man_shruggi…

@nh.schottfam sorry, had 2 issues going at once, the last reply should have been to my other thread. Here is a screen shot of the logs for that piston this am. I can use the slide out to the right to pause, test or resume the piston but I can't get into it to delete it. I also am using the HPM versi…

What is app 377? Is your webCoRE up to date? HPM update, then if needed HPM repair on webCoRE? You have rebooted your hub? Not sure what to make of the stack overflow...

App 377 is the piston. I selected that up top in the log page. Yes. Yes. I did a repair on webCoRE via HPM. Hub rebooted. LOL!!!! I started the process of moving to webCoRE native in HE. Got all my pistons except the offending piston backed up and moved. So far my Honeywell thermostats have cor…

I am now getting this error when I try to edit a specific piston, just started today. I have the most recent C7 update and the most recent Webcore version. I am using the "user version". I have rebooted my hub. Any suggestion on what I can do to fix the error?

I would restore you hub back to an earlier backup. I have not seen the issue before. It could be a db corruption

Sorry, an error occurred while retrieving the piston data

Custom Apps and Drivers webCore

nh.schottfam June 30, 2023, 12:58pm 2

See this note, and one below it