Sonos Integration not working correctly

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1

Not sure if there has been changes but I am seeing my Sonos devices continuously drop off from HE since 2.0.6.112. Sonos all have reserved IP addresses and appear in the Sonos app without issues. Thoughts?

Logs:

dev:19712019-03-13 11:39:43.670 am warnConnection timed out (Connection timed out)

dev:19712019-03-13 11:26:05.910 am warnConnection timed out (Connection timed out)

dev:19712019-03-13 11:23:58.551 am warnConnection timed out (Connection timed out)

dev:19712019-03-13 11:21:51.191 am warnConnection timed out (Connection timed out)

dev:19712019-03-13 11:19:43.848 am warnConnection timed out (Connection timed out)

2

Haven't had any issues here 4 sonos devices all reserved IP addresses. Sorry I can't offer any help. Best option would be to email support, but I'll tag @mike.maxwell to make sure he sees your post.

3

there have been no changes

4

Hmmm ok will work with Sonos to see if there is anything going on since recent firmware updates.

5

I've seen no problems either.

6

Any update for this? I'm getting the same error now. I recently switched over my WiFi router and now there are new IP addresses for all my Sonos devices. I also cannot remove the Sonos App, just grinds away and nothing happens.

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7

Were you able to resolve this? I can't uninstall Sonos either.

8

I had exactly the same issue - it's a bit of a nightmare changing WiFi router and reconnecting all the sonos.
I struggled to delete Sonos devices from HE, and then it was impossible to remove Sonos integration App, that is until I tried something I read in an earlier thread! Use your iPhone - go into HE Hub via iPhone and the Sonos Integration App was deleted in seconds!

Then went back to desktop - re-installed sonos integration App and rediscovered my Sonos on the new WiFi. All good so far, BUT now the Sonos Integration App is hanging after I have discovered my sonos speakers - Click next and nothing happens!!

Does anyone have any ideas? tips? suggestions?

Many thanks

9

Can we bump this thread. My Sonos devices drop off often as well. I have to do the discovery phase again, and then go delete the old ones that no longer work. I have a combo of wired Sonos and wireless ones. They all behave the same way with regards to dropping off HE.

10

This sounds like a network related issue of some sort, too short of a dhcp lease, not enough addresses, dont know exactly, all I can say is that I have 10 sonos devices half wifi, half ethernet, with maybe 4 of them on static dhcp reservations and i have never had to do a rediscovery on them, more than half of them have been on line for three years.

So I might start with setting a static dhcp reservation for them in your router.

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