[Solved] Registration problem after factory reset

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1

Hello,

I factory reset 2 of my 3 hubs, now when I go to the portal they show up with the correct ip address but the page will not load, I tried the ip:8081 and they load up but I factory reset them so no firmware is available.

I believe something must be reseted on HE cloud for registration, please help.

I sent email yesterday to support but no answer yet.

The idea now is I will use one hub for z-wave locks and zigbee xiaomi/ikea devices only, the other one will be a spare for future use/backup.

@mike.maxwell @bobbyD

Thanks

2

Hi there, sorry for the delays. We are catching up today on tickets submitted in the past few days. Did you reset the hub using the reset USB stick?

3

Yes. Thanks

4

Solved, thanks Bobby.

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