[Solved] Registration problem after factory reset


I factory reset 2 of my 3 hubs, now when I go to the portal they show up with the correct ip address but the page will not load, I tried the ip:8081 and they load up but I factory reset them so no firmware is available.

I believe something must be reseted on HE cloud for registration, please help.

I sent email yesterday to support but no answer yet.

The idea now is I will use one hub for z-wave locks and zigbee xiaomi/ikea devices only, the other one will be a spare for future use/backup.

@mike.maxwell @bobbyD


Hi there, sorry for the delays. We are catching up today on tickets submitted in the past few days. Did you reset the hub using the reset USB stick?

Yes. Thanks

Solved, thanks Bobby.

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