I have a HE hub that is not responding as desired. I'm able to login, but there is no menu buttons for devices, apps, setting etc. in the H. Web Interface, which make it impossible to connect any devices.
Once logged in it takes me to the Home page “Welcome To Your Elevated Home”, which gives the instruction on how to setup the hub and gives a “find hubs” button “to start the discovery process”. By hitting that button it keeps looking for the hub(s) endlessly.
By choosing “My Hubs” the second option in the menu, there appears to be a hub listed in it which the one I created (a rectangular icon with the Hubitat logo on a black background, on the bottom the name I assigned it with the IP address). When clicked, it gives all the info. Hub ID, IP Add., MAC add., Platform Ver., Hardware Ver., Last Checking, Active? (it says YES) and Dashboard Menu Links (when clicked on either options Cloud or Local Dashboard Menu, it takes me to another page which are empty). On the bottom of this page there is an Advance, a Hide Hub From List and a Disable Hub Login Screen buttons that I have not clicked on yet.
The rest of the menu options are Documentation, Community, Support and the Log Out button.
It seems like the hub has assigned an IP Address, but it is not found in any of the network devices that are connected to the LAN. I’ve tried to look up the IP in the browser independently, but it times out and finds abo nothing.
If, anyone can help solve this problem I will be very grateful. Thank you in advance.
Hello,
I have tried it with firefox, chrome, safari and duckduckgo with the same result every time. Furthermore, a few minutes ago I disconnected the hub from the current ethernet source and plugged directly into the router, opened the network map in the wifi wireless router and the hub was no were to be found. Conclusion, this device is not connecting to the LAN, the question is why?
I have plugged the HE. hub directly into the router, opened the network map in the wifi wireless router and the hub is no were to be found. Which means this device is not connecting to the LAN, my question is why, when It Gad been working just fine. Any help will be appreciated.
Is the router supplied by your ISP? If this is true, can you try another lan port an plug the HE in it? ISP's sometimes reserve 1 or 2 ports for TV signal and use VLAN's o those ports. They won't work for "normal" networking traffic. But it depends on the ISP.
I just had a similar thing happen.
I was using a POE splitter and it died on me the hub led would still light up but it was dropping connection and eventually could not get any connection.
I have another one that works just fine.
or it could simply be a faulty network cable.
I am curious though how it got that IP address then? And if it was within the same subnet as the DHCP range (I've seen routers isolating DHCP range from connection outside the range, but within the same subnet)
I'm assuming since the OP said he connected it directly to the router, it either got a dhcp address from the router and not another firewall / dhcp or it got a public ip from the ISP thus putting it outside of the internal network DHCP range.
