[SOLVED] C-5 to c-7 migration failure

[bobbyD]

@jeterway

will go back at it tomorrow and will apply the update first.

Please do, we had a few hubs that were acting similarly to what you describe and a fix was released in the latest update.

[jeterway]

Just apply the update and give it a try? or do the update and run the migrate task again? Thanks for the help

[bobbyD]

@jeterway

Just apply the update and give it a try

Just apply the update and see if your devices come alive.

[waterboysh]

If you're not using the paid service, you'll need to manually do it following this process.

Migrating a Z-Wave Network

Some people are going to find reasons to migrate a Z-Wave network by hand from one Hubitat Elevation hub to another one. There are steps you can take that will make this a little bit easier than just starting over. In particular, one wants to preserve automations that use Z-Wave devices, and not have to redo them. This would useful for migrating from a C-4 to a C-7. For C-5 to C-7, one can use the Hub Protection Service and avoid all of this work. First of all, familiarize yourself with thi…

I'm in the process of getting ready to start this really soon myself.

[jeterway]

Updated the hub and changed the hub name in the alexa app to point to the new hub, still no success

[bobbyD]

Please send me a private message with your hub's registration email and your hub's MAC address or Hub UI, I'd be more than happy to further investigate.

[jeterway]

I also sent an email to the support desk to create a ticket

[bobbyD]

@jeterway

support desk to create a ticket

Thank you for that. We got it.

[jeterway]

Thanks everyone for the help. Support had to issue a hot fix for my hub. Once that was installed, I migrated again and things are now working. Woo hoo!!!

[bobbyD]

Thanks for helping us get to the bottom and sorry for the inconvenience. For anyone else having troubles migrating, please be sure to update the hub to latest version (2.2.9.140).

Thanks again for using Hub Protect

Release 2.2.9 available

Release 2.2.9.140 Available Changes from 2.2.9.139 New App Features Rule 5.1: Allows string variable(s) for Periodic Cron string. Allows string variable(s) for Ping IP address. Bug Fixes Fixed C7 Z-Wave cloud backup/restore issue. Please create a new cloud backup as soon as possible after this update.