Smartwings - Zigbee

🧰 Built-In Apps and Drivers Built-in Drivers
1

I have two zigbee driven Smartwings blinds I got a couple weeks ago. They installed with the built in driver.

They work "most" of the time. Then they just become unresponsive (I have a pretty good zigbee mesh of wall outlets...at least one in each room...these are both in the same room).

Is there something I could have messed up in the setup? Typically, things either work or they don't.

Is there a better custom driver? I'm not even sure yet what brings them back online...though operating them with the remote seemed to work at least once.

2

Which hub and platform version? Did you try pairing literally on top of the hub? Like inches away.

3

I have 3 SmartWings shades with Zigbee. Had the same problem. Back and forth with SmartWings support and they insisted that the problem is my Zigbee mesh. I hadn't had any problems with other Zigbee devices. But you know what, they were right. I added a couple of other Zigbee smart plugs near each one AND turned on "Enable command retry logic":

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And they've been working 100% for at least 9 months.
My shades are operated several times a day and have been quite reliable after these changes.
I'm on a HE 8 Pro on version 2.4.3.158 and I'm using the default driver.

Jay W

4

I will add an outlet and see...but there is one withing 10 feet of them.

THANKS! The main thing is I need to know this is solvable...I had been planning to buy more today.

5

C8 Pro / Latest...and no paired in place.

6

Don't forget to enable command retry also. Just in case. :wink:

7

I did...but when using the built in driver it was absolutely erratic.

Loaded the one from GITHUB and it is working perfectly. Responding now to every command...and not behaving differently when you click the exact same command sequences like before. Open is open and closed is closed....50% is 50%. Thanks...will be ordering more today.

8

Interesting. Can you post a link here?

9

Just use the package manager.