We recently moved into our new house and are slowly building out our HE system. Most things are working well except our Smartwings Zigbee blinds seem to fall off the network every day or two. If I reboot the radio, they work fine again, but I'd like to avoid doing that manually every day. The blinds otherwise work fine with their remote. I'm including my Zigbee network page and my logs to show that it looks like messages are getting sent to Hubitat, but the blinds themselves just don't respond. You can see in the logs that they work fine again after I reboot the radio.
Anyone else ever seen this before? Any ideas? Is my mesh just not strong enough? Thank you for any advice!
I have three of these and have noticed similar issues, and have yet to find a solution.
In my case I'm certain it isn't mesh related as no other zigbee devices in that building suffer the same...
I have noticed if one goes unresponsive, using the remote does cause the device to send a change report to hubitat and it usually responds from that point forward.
My belief is that there's some funk in the firmware of these devices, though I haven't taken the time to capture any frames on these to verify this.
I might try to get that on my list then reach out to SmartWings
I have 16 ZigBee Smartwings shades. Seven have been in service for two years, The rest for about six months. None have never had issues with falling off the network or being unresponsive. I have found that commanding more the four at once can be problematic which I attribute to excess traffic. A delay of a couple of seconds solves that. I'd suggest a scattering of additional ZigBee repeaters might be a solution.
In my case I have at least 10 if not 15 mains actuators in my setup…
And I’m running our most current version of Zigbee chip firmware, hence I need to get off my a55 and sniff the situation…
This means relocating my office temporarily into this other building…, which is why I haven’t done this yet…
Adding a bond hub is an alternative. I ended up doing that for my 10 zwave Smartwings. Adding the bond hub and a few seconds between commands completely eliminated open and close issues for groups of blinds.
Super helpful ideas here, thank you. Today once the baby goes down for a nap I'll add a couple repeaters I have lying around and introduce a brief delay and see if those work.
I do have a bond hub in that building running some Fans, however its tough to recommend the Zigbee radio in these with this problem.
Some friends of mine (several in fact) have z-wave radios and are running that version with Hubitat without issues...
I have nine Smartwings shades. I have had a couple not follow the automation in the morning/evening, but they ended up resolving themselves.
Also, they definitely don't like to all be commanded at the same time. My automation loops over all nine to open in the morning and close in the evening with a 500ms wait in my loop. That has worked well for me.
I have about 8 in the house, Z-wave. They do not disconnect but are sometimes are unresponsive. Typically only one set of commands, next change they work. I'll try staggering the commands to each to see if that helps. I did that with some lighting changes too and seemed to make everything more reliable.
