Smartthings Multi Sensor Garage "Tilt" function not working

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1

I'm new to hubitat, but have searched for an answer to this problem. Trying to use the Smartthings Multi Sensor V5 on my Garage as a tilt sensor, but it always says closed, with a status of active when opening/closing, and inactive when either open or closed. I was expecting a status of tilt, or open and close. Wanted to use this for warning door has been open for x minutes, but the contact is always "closed" state.

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Hubitat Elevation® Platform Version

2.2.1.116

Hardware Version

Rev C-5

Any help would be appreciated.

2

Have you changed this setting in the device page for the sensor? I use one and it works great.

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3

Yes I have.

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I've removed, and re-added. Same result.

4

There is a tiny picture of an opening garage door on the sensor. Is it oriented properly? I use one also, and haven’t had any problems with it. Is it mounted on the upper portion of the door so that it swings to horizontal?

5

I believe I have it mounted the correctly. The side where the magnet would normally go is on the left. I do not have the magnet there as not required for this configuration.
Yes, it is mounted near the top of the garage door.

6

I've added a second smartthings multi sensor (same specs) and it is working as expected. So at least one of my garage door sensors are now working.

I would still like to figure out how to get the other one working. Very strange. Perhaps defective. I'll continue to play.

7

Maybe so. But before you send it back, remove it from Hubitat, do a factory reset, and pair it again.

8

@aaiyar
3rd time is the charm! I removed and re-paired last night but had the same problem.
Today, after your advice, I removed and re-paired and it worked! The only thing different is I was closer to the hub. Wouldn't think that would matter but here we are.

Thanks for your help.

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