I have scanned the code on the back of a v2 ring keypad and smartstart found it. In smartstart on the app it shows it is not included, pending. There is no device on the hub device page. There is nothing in the logs either.
If you click on the smartstart device in the app it brings up a window to edit the device. Here is what is chosen.
Security 2 Class 2 - Access Control
SmartStart Boot Mode
Any suggestions? Thanks