SmartStart option not available on app to add additional Zwave devices?

[Sebastien]

Tagging @moncho1138 in case this might be something that needs looking into in the app…

I have noticed mine switch between cloud and local back and forth a few times. Not sure what would cause this.

[craig.nelson]

Thank you. After much fiddling, I think I might have found the issue.

Under "SSL Certificate Configuration for HTTPS" I had selected the slider for "Hub UI SSL only." Once I deselected that and then logged back in, I now have my connection show as "Local" vs. "Cloud" on the home page and due to that condition the "+" now shows on the Device tab within the app.

When I click the "+" I now have the "Add Smart Start Devices" button.

Not sure if this is a bug or something wrong in my configuration as I did not have a certificate or private key pasted in the SSL Certificate Configuration for HTTPS tab, but reverting to "off" as was the defualt appears to get the connection and hence device tab back to expected behavior.

Thanks to all for jumping in to help a newbie to Hubitat (but years on Vera) out!!

[Sebastien]

There is a great community that is here to help!

[ProfessorDave]

Hello,

So installed the beta and see that my app always show cloud.

I am using WiFi and the hub is on Ethernet to same router.

No plus button

[bertabcd1234]

Have you looked at any of the ideas above?

@bertabcd1234

Do you have any unusual home network setup, like multiple vLANs, large subnets (like /23 or less), disabled mDNS, guest networks your phone might have connected to instead, or anything else that could be causing problems detecting this?

@bertabcd1234

Do you have any other unusual setup on your home network (besides a guest network you aren't connected to), as I mentioned above?

@craig.nelson

Under "SSL Certificate Configuration for HTTPS" I had selected the slider for "Hub UI SSL only."

[ProfessorDave]

Okay fired up iPad and it shows local not cloud.

[ProfessorDave]

Fixed on iphone by "re-associating" the hub to the iphone

I accidentally clicked on "switch to another hub" then selected my hub and then it re-registered the iphone and now it correctly shows local

[user4894]

I had the same problem on my iPhone where the "+ device" option was not showing. It was connecting to the cloud and not local. The SmartStart option worked with the old app and not the new app. When I installed the new app "Hubitat Elevation" I did not allow the app access to the local network. After I went into the Hubitat Elevation settings and allowed access to the local network, the "+device" showed up.

@support_team