I have a remote Admin subscription that is $2.99 a month. I am losing my email address tied to the current account. Will my service continue to work with the old email address and still allow me access? How do I add my new email address to ensure contact? If I cancel the subscription as I have seen suggested to make the change then my cost goes to $4.50 a month. Is that $2.99 a month going away permanently or will it stay as long as payment is recurring? How can I still
Yes. The email address used for your Hubitat account functions as your username and is independent of your ability to access that email inbox. Losing access to the email only affects your ability to reset your password. As long as you remember your current password, you can continue to use your account without needing access to the email.
That is correct. Since subscriptions are tied to the account—and the email address serves as the username—you would need to create a new Hubitat account and subscribe again at the current pricing.
You will retain your current pricing for as long as your subscription remains active.
You may also consider upgrading to the annual plan at $29.99/year—this effectively gives you two months free each year while ensuring uninterrupted service going forward.
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