Shop Screen doesn't load to purchase subscriptions

Get Help Subscriptions
1

Redacted

image
image1312×847 60.1 KB

2

You should redact your hub ID from your screenshot.

Any ad blocker or other extensions in addition to Lastpass running in your browser? Which browser and OS?

3

Thx,

Browser is Brave, OS is WIndows 10, I'll try a different browser.....

4

Tried with FireFox and MS Edge with the same results w/o LastPass turned off and not loaded respectively.

5

I'm having same problem. Tried mobile browser, clearing cache/cookies/data, multiple desktop browsers. Submitted the support form a few days ago, but haven't heard back.

6

Should mention hardware/software: I tried on iPhone 12 with Safari, and Ubuntu 22 desktop with Firefox.

7

Looks like they have confirmed the issue and published incident 153975 (cannot post links here) to track status.

8

New community members have limited access to prevent spam. Join the owners group to allow links, pictures, etc
https://community.hubitat.com/g/owners

1 Like
9

Thanks; here's a link to the incident: [INCIDENT] Hubitat Subscriptions Store Page Loading

1 Like
10

It's fixed now; and works for me.

11

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.