Sengled Element Classic

[mickeyversus]

Hello,

i have 8 Sengled Element Classic normal and rgb, they randomly stop working staying on or off and doenst respond anymore i have to unplug them.
some are literaly 2 feet from hub some futher away 30 feet and they have all same problem some day they work some day they dont, some are only turn on with the app some have rules with motion sensor. they are all all time connected no switch in between.

Any idea?

Thank you

[Sebastien]

When I’ve seen Zigbee issues, it was very often due to signal not getting to the problematic devices. Shouldn’t be an issue for a device 2 feet from the hub though, unless there is quite a bit of interference… This can be due to Wifi, other Zigbee hubs, neighbours, etc…

Also, some Zigbee channels are better than others to avoid interference:

[mickeyversus]

Hello Sebastien, thank you for your help.

i do not have any neighbors, i do have wifi 2.4 chan 1 and zigbee to chanel 18.

and i cant imagine that the signal is not working when i have other device like outlet or switch that do work without problem.

i see or so often that in the app the status on/off doesnt match light is off but in app it show on, i have to go in "device" an click on so it go on

I realy dont get it.

any other idea? or settings that i may have wrongly set?

thank you

[jnosa899]

I had similiar problems and put the affected bulbs away for awhile just to try them again months later. They just never seem to work right. I believe its something in the zigbee chip on those bulbs. In the end ive been throwing them away after they get like that. Lesson learned. Oddly enough their standard zigbee white bulbs have been flawless 100 percent of the time for over a year.

These days I vastly prefer switches and plugs and such to bulbs. I have been using some Kasa wifi bulbs locally and they seem to be about 99.9% effective. I just dont like the idea of a ZigBee bulb being a repeater, hence I started with Sengled.

[lairdknox]

Normally I would say it is because typical Zigbee bulbs make poor repeaters but the Sengled bulbs aren’t supposed to be repeaters. I have enough Zigbee bulbs that I put them on their own mesh to eliminate that problem. With that in mind do you have any non-Sengled bulbs on the mesh?

[njanda]

You could you go to [Your IP Adress/hub/zigbee/getChildAndRouteInfo] and copy and paste the results back here.
That might shed some "light" on the routing that is happening.

[CaptWoody]

Have you added any new/different zigbee outlets/devices? I had issues with my Sengleds doing the same thing and nailed it down to the SONOFF S40 I added. Took a while because I was saying the same thing to myself, "but the other zigbee devices are working fine". Took the S40s out and replaced them with Thirdreality plugs and all the Sengleds started working perfectly again.

[mickeyversus]

thank you!

Parent child parameters
EzspGetParentChildParametersResponse [childCount=0, parentEui64=0000000000000000, parentNodeId=65535]

Child Data

Neighbor Table Entry
[Outlet zigbee wood box, 8D63], LQI:216, age:4, inCost:5, outCost:7
[Switch repeater palapa north, 9F76], LQI:74, age:7, inCost:7, outCost:0
[Outlet zigbee bodega, A51C], LQI:255, age:3, inCost:1, outCost:1
[Light ouside bodega left-right, A81B], LQI:255, age:3, inCost:1, outCost:1

Route Table Entry
status:Active, age:64, routeRecordState:0, concentratorType:None, [Light ouside bodega left-right, A81B] via [Light ouside bodega left-right, A81B]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Water pump bathroom, 0A5A] via [Light ouside bodega left-right, A81B]
status:Active, age:64, routeRecordState:2, concentratorType:Low Ram, [Outlet zigbee wood box, 8D63] via [Outlet zigbee wood box, 8D63]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Outlet zig, F650] via [Outlet zigbee wood box, 8D63]
status:Active, age:64, routeRecordState:2, concentratorType:Low Ram, [Outlet front bedroom ext, 99F9] via [Outlet zigbee bodega, A51C]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Miror light and repeater, DEDE] via [Outlet zigbee wood box, 8D63]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Motion sensor outside bodega left, B1FD] via [Light ouside bodega left-right, A81B]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Motion sensor inside bodega, FABD] via [Light ouside bodega left-right, A81B]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Bodega front door light, 4E9E] via [Outlet zigbee bodega, A51C]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Light right inside bodega, 45A5] via [Outlet zigbee bodega, A51C]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Motion sensor bathroom , 92B8] via [Light ouside bodega left-right, A81B]
status:Active, age:64, routeRecordState:0, concentratorType:None, [Switch repeater palapa north, 9F76] via [Outlet zigbee wood box, 8D63]
status:Unused
status:Unused
status:Unused
status:Unused

i can see from the infos that 3 bulb are not showing.

i have 2 bulb 40 inch apart 3 feet from hub and a zigbee outlet, both of these bulb are on a motion sensor and i just went there and they turn un normaly, the Light right inside bodega is show in the
childandrouteinfo but the other one Light left inside bodega is not showing but turn on and off normaly....

any idea

[mickeyversus]

hello i actually do have 2 off them and 3 more than are not plugged.... i am not sure that the hub can connect to some of my zigbee bulb if i took them away. i will try taking them away.

[mickeyversus]

if i cant find a solution i will do the same