Seen in updates announcement!

Sorry for the confusion. The feature itself is not being removed, it will still be available, however, it will no longer be displayed on the Diagnostic Tool. The process is meant to be performed when the hub is returned or gifted to someone else. The Full Reset can do more harm than helping someone to resolve a problem with a previously registered hub.

The S̶o̶f̶t̶ Reset is the process that should be performed if the hub is not working properly. In addition, resetting the radios can be done from Zigbee/Z-Wave Details pages.

The Full Reset process, in addition to S̶o̶f̶t̶ Reset, it also resets the radios and the hub's cloud registration. The cloud registration is not needed to be removed if the plans are to continue to use the same hub in the same location. There are two big drawbacks when performing a Full Reset:

  • users cannot restore a backup
  • users can no longer identify the source of the problem that has caused the hub to misbehave, because historical data is being removed during the reset process.

There is a much easier way to resolve this problem, that doesn't require such an extreme action as running a Full Reset.

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