Schlage lock problems

Sure, why not

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@mike.maxwell sorry I lied/misremembered :disappointed_relieved: just pulled out the lock and it’s v6.6. Still want it?

After using Wink for about 4 years in my prior home, I went with Hubitat for my new system in new home, installed few months ago in Feb. I have about 20 zwave devices so far including 2 schlage locks, many Zooz dimmers and switchs. I had some trouble getting the schlage locks to enroll took few tries each. Eventually they connected up and worked flawlessly for 3 months. Have a rule to auto lock at night, and notify whenever any lock/unlock activity. Last week they both stopped communicating with the hub i can no longer trigger them or see status on dashboard. Also lost communication with a Zooz switch at the same time. Have tried running zwave repair few times now and no success. Still unable to connect. I had another Zooz dimmer that stopped communicating too about a month ago and replaced now new one is working fine. Getting increasingly frustrated with these connection issues. Wink had issues with cloud connectivity but never had issues connecting between hub and zwave devices in the 4 years. Love the local aspect of Hubitat but if it can't reliably connect to devices that's no use. Guess I will need to try remove and re enroll the locks, Is there anything else I should try first though?

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I had this issue once, and what I realized is that my older (3 year old) Schalge lock just stops communicating when the batteries are low, and it lies about the battery status (80%).

Turns out we are not unique here. Here are similar complaints from ST.

Also also followed the advice here and installed a few zwave range extenders, as the onboard radio from HE doesn't seem as strong (it's way smaller) v.s. the Wink2.

If you still have your Wink2 lying around, I believe you can use it as a dumb repeater as well.

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Thanks for suggestions. Batteries were reporting 100% last week bit that's easy thing to try will get some fresh lithium AAs. I found those worked best with great life 6+ months in my last house.

is there a particular range extender that's recommended? Assume this works better than zwave plus decices... which also work as repeaters? I dont have wink hub anymore left if with new owners.

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I personally have the following that I am very happy with;

  1. Aotec Range Extender 6 - There is a newer 7 series I believe [Edit: Note this link is for a 2-pack]
  2. Ring's Range Extender Gen 1 - There is also a new Gen 2

The Ring devices can be paired directly with HE using this community driver. Both generations have battery backups, so they will continue to work without power AND send that state to HE. I have a rule setup that will tell me if the power goes out as I keep my HE behind a UPS.

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Thanks for recommending... I went with the Aeotec 6 (two pack) and put one each within 6ft of each door lock. I also moved the hub to center of house instead of side where my internet switch is located. Had it there to keep it hard wired into switch. Connectivity is now via a wifi to ethernet bridge which is working fine past few days no wifi connectivity issues or increased latency.
After running a few rebuilds over span of 2-3 days, happy to report locks are now responding about 80% of the time. Hope it will keep improving and get me back close to 100% like it was first 2 months.

BTW, I am using about 10 zooz dimmers and 2 zooz switches. Mixed reliability with these devices. One dimmer lost connectivity about a month ago and could not get it reconnected. Tried to exclude, then factory reset, but unable to re-enroll again. Replaced with new dimmer and working fine ever since (this was over month back before making the lock modifications). Then about week ago a Zooz switch went offline about same time the locks did. Unable to get it reconnected either, installed a fresh Zooz switch and it immediately enrolled and working fine.

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np. Yeah, after putting two of these between my HE and the door, it took about a full week for the mesh to seem to settle (with door usage) until I was at the 100% I feel like I am at now.

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one minor piece of advice from another owner of 2 schlage locks. the one i had that was acting up went into 'suicide mode' after putting a wink-hub-slave near it and drained the battery overnight even after i did a repair of the network.

@april.brandt recommended pulling the power (batteries) on the lock as well after the new zwave repeater settles down to allow the lock to find the better path to the hub. in way-too-early-to-call-it anecdotal evidence the lock seems much happier now w/ fresh batteries and still reporting 100%. i'm keeping an eye on it.

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Pulling the batteries is to get the lock talking. The FLiRS protocol won't let the lock just start talking. You have to wake it up. Same thing is you spin the lock by hand a few times.

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Great points, I did that as well after a few days when the Aeotec additions didn't get me to 100% yet, had forgotten about that. Super solid advice.

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Just going to pipe in that some say that repeaters need to be close to the hub and some close to the lock. Placement might be hit and miss until you get the lock to like the path of the repeater. With the 6's the button flashes when traffic passes through it, so you will be able to see if the lock uses it just by triggering communication to the lock. Don't move both repeaters at once. move one closer to the lock if your locks aren't using them and repair. Get the lock talking after the repair and see where you are with it. One of my locks repeats through a beaming enerwave plug on the other side of the house. So, you never know what makes one path look better than another. Hope it helps.
Don't settle for 80%, Bob. Shoot for 100%.
:grin:

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:rofl:
Hope that wasn't the deciding factor.

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Locks are both working 100% today! Looked at the repeaters while sending commands but button is not lighting up. One repeater is 2ft from the lock and the other about 4f, I would have to use extension cord to move them any closer. Since locks are working again I think I will leave it alone now hope I'm good now!

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Yes leave them and see if they fall off

I just wanted to add that I was checking on my routing with my zniffer last night and all of my locks are repeating through an enerwave plug that supports beaming. I'm fine with that becuase in watching the routing, there are serveral devices routing through my repeaters. There's no rhyme or reason for why things route the way they do, but my environment is running so well. I have two aeotec 6 repeaters and 3 zwave locks. I wouldn't care if they routed through "johns repeater" :grin: as long as they're hitting every time. Perhaps it's about traffic? I have no idea, but, yah.

Have you ever seen them go through the Aeotec 6? I got one of those and my locks still wouldn’t work right. I then replaced it with the ring extender Gen 2 and they haven’t given any problems since.

Yes! Actually when I first set it up they were repeating through the aeotecs. Then ... I had a power outage and a corrupt database. 1 soft reset and restore later and things were up and running again, but I also got curious about it. So, last night, I ran a repair and watched the traffic on my zniffer. The path through the repeaters mapped with the locks. So I have 3 repeaters (enerwave & 2 aeotec 6's) and all three paths mapped, but when activating the locks, they choose the enerwave. So, what I assume what's happening is that it'll choose the other two paths if one is broken. Z-wave likes 3-4 reliable paths to route traffic through, so even if it's not actively using them becuase the enerwave is the cleanest route or hop (max 4 hops) the route is there and maintained in case one route gets too busy or broken. I do have a lot of other devices using the repeaters now, too. I think placement is everything.
[EDIT]
What I did find odd was that during the repair I did see beaming activity and communication with the locks. Maybe it's becuase they're FLiRS devices that they talked during that repair? I have no idea. Like it almost goes against what I read about Z-wave plus.

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What's the best way to go and look at this?
I'd love to confirm where my two locks are repeating through

Similar to April, to get my locks at 100% awesome, I have a Aeotech close to my hub (6ish feet) and another 8ish feet from my door.

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search for sniffing, zniffing ... should pull up the instructions on how to build a zniffer with a link to the hardware used. I'll warn you. It's another rabbit hole.

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Download the Hubitat app