Problems with this device are approaching the point of being a show stopper. The device is now completely non-responsive to the hub. So not only do I get no notifications when someone unlocks the lock, now I can't unlock it from devices, or a dashboard. I'm sure I can try to remove and re-add the device. But I have no way to explain this device disappearing. We need this device to be reliable.
This functionality was the primary reason we were with Iris. If this device isn't supported better than this, we aren't going to be able to stay with this system.