I have 3 of these and spent an entire day before each was "successfully" paired and configured....You have to have the hub literally right next to the lock (whether it's bringing the hub to the lock or the lock to the hub), then try the excluding process (if it doesn't exlude, skip to next sentence). Once excluded I then factory reset them, then I did a "hub shutdown" as this day long trial and error process ended up several times making my zwave radio in the hub stop functioning, which is fixed and refreshed with a shutdown and a 30 second power cycle of the hub. After you have a fresh power cycle and the lock is factory reset.....THEN do Exclude once more it should take it immediately (IF the hub and lock are right by each other) then you should be able to Include them, after including them Open a tab with your logs then hit "configure" on the device screen and wait until the logs goes through scanning all 30 lock codes and the logs stop activity BEFORE powering anything off and relocating to it's use locations. It's a huge hassel but this process is what ended up working for me, and now all 3 work fine and work well with lock code manager
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