I just received my Hubitat Elevation Hub and I cannot get my router to see the device. I would love some help because I'm not sure where to go from here. Here is the general rundown.
I pugged the device into my router and the indicator light changed from blue to green just fine. I have looked at the clients on my network and I'm not seeing anything with the mac address. I attempted to create the Hubitat device on my lists of clients, but I am not seeing it being recognized.
Home Router: Unifi Dream Machine
Secondary Router: TP-Link wireless router model C8 running dd-wrt.
What I've tried: tried a different ethernet cable than the one provided to me, tried multiple ports on the back of my router, lifted some of the blacklisted countries from coming inbound on my network, changing the auto-negotiation of the port from 1gb to autodetect to 100gb fdx, wire connected my computer to the network, used my old TP-Link C8 running dd-wrt and put both my computer and the Elevation Hub.
Did you try browsing to findmyhub.hubitat.com on a computer on the same network? That should get you into your new C7 and the first screen shows you it's IP address.
I'm on a UDMB and could try to help with reserving a static IP address for the hub if you are interested in doing that.
Edit: If you haven't seen this page in documentation it might help.
Sorry if you know all this, but in the interest of being complete…Both devices can be connected to the UDM, and be on different networks depending on the port configuration. This could prevent findmyhub.hubitat.com from seeing it.
Do you have multiple networks configured and can you see the hub as connected in the port management screen?
I tried the http://findmyhub.hubitat.com/ site, but nothing came up. I tried to look it up by the mac address and the mDNS auto-search. Nothing popped up.
I do have multiple networks configured. My goal was to put the IoT devices on a separate vlan, but I removed those settings on the ports. I also wire connected my laptop, but still wasn't able to find anything.
I mean I guess I could have still been on the wireless network while ethernet connected, but then wouldn't something show up on my list of clients?
I've seen that client list be very slow to update that is why I was thinking the port screen might be a better place to start.
Maybe start by picking two ports and having them configured with the same profile. Then turn off wifi on the laptop and plug it into one the ports you configured. Plug the C7 into the other port you configured and give it 10 minutes or so. Then check port management and see if they are both showing up as connected devices.
If that doesn't work could try some reboots. Start with the UDM, then when it is up the laptop, finally the hub.
I ethernet connected my laptop and turned off the wireless. After that I went to http://findmyhub.hubitat.com/ and looked up the mac address. Nothing came up.
If you got the same result on your other router - no IP address assigned (like it was not plugged in), it makes the port on the C7 and/or the two cables the potential problem.
Of course if the cables worked plugging your laptop into the router that likely rules out the cable.
I think you did a great job troubleshooting this. If it shows as disconnected on the UDM there is nothing you can do. I can't think of anything other than a faulty C7. But what do I know, I'm just a random guy on the internet!
Anyway, I hate to say this but emailing support and creating a ticket is what I would suggest.
Sounds like you have exhausted the troubleshooting you can do. I'm running a UDM Pro, which is a bit different - does the UDM have a link light on the Ethernet port HE is connected to? Or does the tP-Link for that matter? If you're not seeing a link light and you've tried different cables it sounds like a HW problem as @ireallyhopethisworks suggests.
Just for kicks you might try a different power supply but that's a long shot.
Oh and it is completely possible to run HE using auto negotiate and on a separate VLAN. Autodiscovery works a bit differently but as long as you have ports open between your user VLAN and your IoT VLAN it works like a champ.
I went ahead and put this back on my secondary router just to test. It decided to come up there. I went ahead and put it back on the UDM. Everything decided to work now! My best guess is that I didn't give my secondary router enough time to boot.
@ireallyhopethisworks, thank you for you help on this! Please let me know if there is some place that I can buy you a beer!
Well happy days! And nice job @ireallyhopethisworks! While you're in there you might as well reserve that IP so HE always comes up with the same one. Unless of course you're gonna flip it to a different VLAN.
