I installed one of these a couple of years ago and struggled. Now I am trying to install another one at a different location. I used Smart Start to add the device. I have tried the Ring Keypad Gen 2 - Community Driver and the Ring Alarm Keypad G2 drivers. The one I finally got working was the community version. I have excluded the device a number of times, did a factory reset and rebooted my hub. No joy. I notice that after I exclude it from the Z-Wave network, when I restart the keypad, it gets added in automatically. I don't know why that happens and how to fix this. Any help is appreciated greatly. (I have gone through other threads but have not found a solution. Thanks
Remove it from your smart-start, z-wave exclude, reboot hub, smart-start, zwave-include. It shoud than add itself to Hubitat using S2. (was able to reproduce this multiple times in the past)
When added via SmartStart, that means it'll automatically get re-included (after any exclusion) once repowered -- that's just a baked-in part of SmartStart in general. Fanman's advice should get you around that.
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I thought it was because of the Smart Start. I am not able to get to Smart Start. It seems that every time I open the app on my phone, I am getting connected via Remote Access. Not sure how to get around that.
When I connect and try to go to the z-wave tools, I get the message that I need to be on the same network as the hub. I connect to the hub using the find option but do not get the tools option.
Ignore the remote access problem. I got that working. Now on to the keypad problem.
I am now able to communicate from the hub device and send commands to the keypad. But I am unable to arm, disarm the system from the keyboard. I have added the the keypad into the HSM to enable arm/disarm but nothing happens. Ideas?
Same issue here
I was finally able to get it to work. I had the same problem with the first keypad. I tried in a different location. I had to unregister and re-register it several times before it would work.
I'm still confused why the motion sensing on my ring doorbell suddenly stopped working. I have Hubitat programmed to turn on lights. When it detected motion. It suddenly stopped working.
I’ve unregistered and reregister, deleted, reset, etc. many times. No luck.
I can sympathize. It probably took me at least six times if not more to finally get it to work.
I have two Ring keypads and both stopped working at the same time. I just upgraded from the C8 to the C8 Pro and switched from the legacy Zwave protocol. I seriously doubt the switch is just a coincidence. If one keypad stopped working, I would suspect the keypad. But both stopped. They work fine except no keypad signal is sent/received. The keypads will respond to commands from the hub, but the hub refuses to respond to he keypad commands. So what did I do? I excluded one of the keypads and tried to add it back and now I cannot add it back. It fails to pair. I have tried multiple times with smart start and not. I have reset the keypad multiple times. It fails to pair.
Any ideas? This is very, very frustrating. And the most frustrating thing is this is the best available keypad for Hubitat. There are no good alternatives out there. I am super bummed.
Edit: they are Gen 2 keypads.
It is relates to the change to ZwaveJS. The driver has a know issue. There is a driver update posted in the forums. Though it makes the keypad useable, it is only a partial fix.
Check this post.
Thanks! I will try the driver and see if that gets the one still connected working.
Any suggestions about how to get the one I removed to pair again? I am sure I am resetting it correctly. I stick a pin on the hole in the back and hold it until the entire keypad blinks (first the connection light blinks green, then solid red, then off, then the entire keypad blinks). Takes about 30 seconds.
But nothing indicates it is in pairing mode and Smart Start is stuck Pending. I have tried Smart Start multiple times and tried standard inclusion, although I don't think it is ever in pairing mode.
