Don't unpair the lock just yet. Reboot the lock and run a repair. Then spin the lock a few times because the lock won't wake up and find a path until you do that. Then see if it can be controlled by the ide. If so, let it calm down a bit and check after a couple of hours that the lock is still responsive. As long as it's paired secure and that wink hub acts as a repeater, then you should see a difference.
a zniffer is hardware and software that you can use to tell what routes your devices are using to get messages to and from the hub. it's about $30.
Here is the link with the instructions
Also, if you had an aeotec, you'd be able to see when it's repeating as the light flashes when it repeats signals. It's a nice little feature. I have two of the aeotec repeater 6's. FWIW
