I had to return my C7 as it wasn't working with my locks.
So, I ordered C8 and I just received it. Unfortunately, there is no light at all. tried a different power adapter, but no luck. Sent video to JB. Please respond
Thanks
Sandeep
It's Sunday evening and both our shipping department and support are closed. Someone will get back to you tomorrow. I'm sure we will take care of the problem for you. We are seeing a very low failure rate of the power in C-8. Every hub is powered up before shipment, so this is quite unusual.
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You might try a different cable, if you haven't already.
@user4559 Sorry for your issue. Please follow this link
Replacement hub is on its way. Please check your emails for more details. We are sorry for the inconvenience that this may have caused.
6 Likes
Hey folks, is the no light scenario only a power issue? Just opened mine after hustling down the street to get the mail. Plugged in -- I get no LED, but the ethernet port on my hub comes on when it's plugged in. I can RMA, but is there any other potential option? I do see where it grabbed a DHCP addr (based on mac) but it's not responding to a ping even though I've got link.
Please send me a private message along with your hub's MAC address so we can further investigate.
Thank you so much. I received the replacement unit C8 today. Up and Running 
learning new things
The only thing that is remaining now is pairing with Schledge lock - BE469ZP 
which is NOT working at all.
I would highly appreciate it if someone can facetime and walk me through how they did it. Please
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I don't have that lock but one thing I have learned about Schlage locks is they need to be very close to the hub in order to pair.
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Lock and hub are less than 6 inch apart I removed the locks from door to get it closer to C8
Factory reset the lock
Disconnect the battery and press the Schlage button. Reconnect the battery within 10 seconds, then hold the Schlage button until it's the green check mark blinks 3 times
Start pairing the lock
If it doesn't pair after that, please post your z-wave details page in its entirety
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The device is completing bootstrapping and no further action is needed. It will show up below once bootstrapping has completed. - after this message i get the red cross.
and then..,
Looks like you’re having trouble including your device. Please exclude it or perform a factory reset on the device before attempting to include it again. If the device still won't include after exclusion or factory reset, please review the best practices for building a solid Z-Wave mesh.
see how close the unit it from the lock. No luck
and here is a line added in Zwave details
0x21 (033) PER: , RTT Avg: ms, LWR RSSI:
Neighbors: , Route Changes: OKRepair SPECIFIC_TYPE_SECURE_KEYPAD_DOOR_LOCK None
unfortunately that line is now a ghost.. try removing it by doing an exclude on the lock before anything else..
once removed try rebooting the hub ..
you may try rebooting the hub and waiting a few minutes as well before trying the exclude to
remove it.
also are you sure it didnt pop up asking for the id for s2 inclusion.. that type of entry would happen if dont do that.. it starts including then stalls. not sure what happens if you put the wrong code in? possibly the same thing?
also dont follow the other guys advice resetting it before trying to exclude it to remove the entry.. otherwise exclude will NOT remove the entry.
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- removed ghost
- did reboot hub
- did the complete reset of the door lock
- no, i didn't put the security while inclusion
that may be your issue i think some locks require s2 security and will not pair otherwise.. repeat rinse,... try with s2 security
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where do i find s2 security code?
should be on the back of the lock or on card that came in box with the lock..
us under the zwave plus logo on the device. you probably will need magnifier on your phone to see it lol..
talking to customer service. i don't save manuals :). no luck reaching them. Will try again tomorrow. Thanks!
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I am now at a point to throw these locks. what locks should i buy that will work with Hubitat?
