UPDATE. This issue has been resolved. If you submitted a case recently, please submit it again. We are very sorry for the inconvenience.
We have identified an issue with the submission forms on support.hubitat.com and we are working to resolve the problem quickly.
If you need to submit a warranty case or have problems with your subscriptions, please send us a private message to @support_team.
I'll update this post when the submission forms are functional again.
Thank you for your patience and understanding.