Hello. Are there any known issues with the cloud ? I cannot restore a cloud backup and it wont log me in either …
If you go to my.hubitat.com can you log in?
It worked to sign in but the cloud restore button doesn't do anything.
The local restore one works …
Under my.hubitat.com do you see your hub?
All 3 …
No known outages. Likely your hub isn't connected to the cloud. What did you mean by "wont log me in "?
User error … i sorted that one
The hub has connectivity (ping and trace work from within the network test)….
I also tried various browsers snd devices. The cloud restore doesn't do anything
May be connected to the network, but does it have internet connectivity?
A trace route to google.com resolves the IP of google and shows all the hops from me to the resolved IP.
Can you try again? Maybe was down briefly.
Still the same. Ive bee trying for 15 minutes now
None of the cloud backups do anything …
Can you send me a PM along with your hub ID?
We have identified an issue with restoring cloud backups in the latest update. A fix will be released in the next update. If you need to restore a cloud backup now, you will need to restore a previous version.
UPDATE: the fix has been released. Please update to platform version 220.127.116.11