Remote Admin Stopped Working

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1

I have remote admin on my account. I have confirmed the subscription is active, and all of my hubs are connected.

Remote access to my hubs stopped working immediately after I added my 4th hub.

Before adding this new C7 I could access all of my hubs. Now I can access non of them. Literally nothing else has changed. This also happened to me once before.

Does anyone know what the fix is?

2

The correlation between adding a new hub and the service not working is pure coincidence. What we have noticed recently, and subsequently resolved going forward, is that if you had a delay in processing the payment some time in the past, you may have a gap in coverage for the period the payment was delayed. You can send me a private message along with your email and I can check to see if that is the case, or if there is something else going on with your account.

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3

FWIW, I've noticed occasional delays inability to access the remote admin service over the past 2-4 weeks, in which the service just didn't respond. At one point yesterday, I could access my dashboards on a hub via the cloud connection, but couldn't use remote admin. I just switched wifi networks to the IOT LAN the hub is on and did what I needed to do, figuring it was another AWS glitch. Has happened off and on for a few weeks. No payment delays here. I just figured AWS is/was the culprit. Anyway, that's the news from here, FWIW.

4

We haven't seen other reports of brief outages to indicate a problem related to AWS service. If you'd like us to help you get to the bottom of your problem, please send me a private message.

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5

If it continues and I "catch it", I'll certainly follow up via PM. I was reporting it primarily to let you know I had observed it, in case others were seeing the same thing. I actually discovered something else as I used a local dashboard that's more pressing. The AWS admin access came back within a few minutes the 2-3 times I observed it (and recall). I just figured they were having some hiccup. Next time it happens (if it does) I'll try to note the date/time, etc.

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