Remote Admin not working - Subscription Active

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1

Murphy is hard at work.

I’m out of town and attempting to connect to my protected hub through the mobile app. When I select the hub in settings, then go to ‘tools’, the ‘connect to hub’ tab changes to ‘Purchase Remote Admin’.

When I check subscriptions it shows active with hub protect and remote admin, and when I check registered hubs it also shows protected.

In the registered hubs section I can click connect to hub and it just clocks, but never connects.

I can access and control devices through the devices button, so I know I have network connectivity to my home.

Thoughts?

Should have included I have not updated to 2.3.1. Im on the latest release prior to 2.3.1

2

@bobbyD

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@rabell, please see my PM.

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4

Could you please try to log in using the Remote Admin portal by accessing the following page from a browser:

https://remoteaccess.aws.hubitat.com/login

Let me know if that works. If not, you may need to reboot the hub when you have a chance.

5

That did work. gopher.ny was already working to reboot my hub for me.

Thank you

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6

All good now.

Thanks @gopher.ny and @bobbyD

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Excellent. If you ever need to reboot the hub, you can do it from the Remote Admin portal:

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